Using Luma ML in the Mobile App

Luma ML is an automated response system that helps you resolve issues without having to wait for a response from a staff user. Using existing help requests and knowledge base (KB) articles, Luma ML can provide potential solutions to incidents before a ticket has to be submitted.

Luma ML communicates using a simple chat interface. Luma ML understands everyday language, so you can enter a query as if you were talking to another person. Luma ML responds to your query with a set of possible solutions in the form of KB articles. You can also access Luma ML from the Self-Service Portal in the ChangeGear Web client.

Note: You may not have access to this feature depending on your ChangeGear configuration.

You can start a session with Luma ML by tapping on the Luma ML icon in the navigation bar.

Interacting with Luma ML

Luma ML uses a chat-style interface to receive and respond to your queries. Enter your query in the text box and tap the Enter key or the Send button to submit it. When Luma ML has finished processing your query, it responds with a link to a Knowledge Base article that most closely satisfies your query.

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