Getting Started with Luma VA

Luma VA is now readily available as a widget in the Self-Service Portal. To better leverage the out-of-the-box (OOTB) skills of Luma VA within ChangeGear, you can set up an integration where ChangeGear can communicate with Luma VA allowing for various scenarios such as follow-ups on approvals, send surveys, Service Level Agreement (SLA) breaches, and others to be managed more efficiently.

Setting Up Connections

To set up an integration with Luma VA: 

  1. Navigate to ChangeGear Web Administration by clicking the hamburger menu () > Administration. Select the Integration node, then choose the Luma VA integration as shown below.

  2. Complete the applicable fields in the Authentication tab (fields indicated with an asterisk (*) are required). 

    1. Luma URL - The base URL that points to the Luma instance that is going to be used.

    2. Tenant ID - The ID of the given tenant.

    3. Tenant Access Token - The access token to use for authentication with Luma.

    4. Select the toggle to enable the integration. Click Save .

  1. Once you have completed the steps shown above, you need to configure the Change Management and Service Requests BPAs to include the Run Luma VA Integration Action.

    1. In Administration, select Change Management/Service Request Management > Business Policy Automation.

    2. Double-click the Alert Pending Approvers BPA. The Business Rule Details dialog displays.

    3. Enable the check-box to Run Luma VA Integration and save your changes.