Accessing Knowledge Base Articles
Knowledge Base articles published to the web can be accessed in a variety of ways. You can access recently updated Knowledge Base Articles on the ChangeGear Web Self-Service Portal under the Popular Solutions category or by navigating directly to the Knowledge Base module. You can use the search for a specific article using the search bar on the Self-Service Portal page or by using the advanced search feature in the Knowledge Base module. Article links can be e-mailed directly to you either as part of the resolution of a request or directly from the article.