You can create or edit KB articles in the Knowledge Base module.

Tip: You can create a new article within the form. The new article appears in the same web browser as the article you are editing. If you have any unsaved changes, you must save before creating a new article.

To create or edit a KB Article:

1. Open the Knowledge Base module.

2. Click New or select an article to edit and click Edit.

   - OR -

   1. Choose a template in the Create KB Article window. Default provides a blank template.

   2. Click OK.

3. Edit the Title field by clicking in the field and typing your new information.

4. In the Body field, enter the article information.

   Note: You can type the article directly in the editor, or compose it in a word processor and copy and paste the information in the Web editor.

5. Enter keywords appropriate to the topic of the article in the Keywords field. These will be used as search terms.

6. Check the Public box if you want the article to be viewable by all users. Clear the check mark if you only want to distribute the article to other staff users.

7. Select a topic from the drop down list.

8. To send the announcement to the reviewer you selected, click Request Review.

9. To complete the announcement process, click Publish.

   Note: You can confirm the status of the article at the Top of the dialog window, (e.g., draft, published).

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