Submitted requests for change (RFCs) require various levels of handling. Some require no approval at all, while others require a full range of analysis, approval, and implementation. Either way, ChangeGear’s Request for Change (RFC) form lets you manage change requests throughout the change management life cycle.

After submission, the RFC form displays several tabs that provide the tools of effective change management. For example, in the Analysis tab you can perform tasks, such as assessing impact, scheduling duration, and setting requirements. The tabs also serve as a record of your decisions and actions at each stage of the process. So, in the end, you can use the RFC form as an audit trail of the change request.

Your change management role determines your involvement and responsibilities for each change request. Your role also determines how you use the RFC form as well as review and approval requirements. Specific notifications, privileges and approval responsibility can be configured on a role-by- role basis. For example, if you’re a change manager, you’ll probably use it extensively for every request. If you’re an approver, you might only use the Approval tab one time for each request. Regardless of your role, the RFC form integrates your work with the efforts of others into an efficient and effective process.

Default roles include:

Change Manager

• The Change Manager controls the life cycle of all Changes.

• His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.

• For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).

Change Advisory Board (CAB)

• A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes.

• This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.

Emergency Change Advisory Board (ECAB)

• A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.

• Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

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