Using Agents

After selecting an agent in the Self-Service Portal, you can interact with it using natural language.

To begin:

  1. Click inside the message field.

  2. Type your question or request in natural language.

  3. Press Enter or select the send icon.

Examples: “Reset my password” , “How do I request new equipment?”, “Show my open tickets”

The agent will interpret your request and guide you through the process. This may include:

  • Asking follow-up questions to gather required information

  • Presenting options or selections

  • Confirming actions before completing them

Depending on how your organization has configured Luma, you may be able to:

  • Create or update support tickets

  • Check the status of requests

  • Request services or equipment

  • Get answers to common questions

  • Access knowledge articles

  • Complete guided workflows

Note: Available capabilities may vary based on your role, permissions, and system configuration.

 

 

 

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