Synchronizing with Integration Sources

Now that you have defined your field mappings, you can begin synchronizing changes with the integration source. Synchronization is accomplished by adding a Run Integration automation to a workflow or BPA.

In order to ensure consistency between ChangeGear and the integration source, you should apply the automation to an action that is performed frequently, such as the Save action. This results in ChangeGear synchronizing changes with the integration source each time the ticket is saved. For more information on configuring the automation, please see the Configure ChangeGear Desktop Client for Outbound Communications topic.

If you have configured inbound or bi-directional communication, you will need to add WebHooks to your external application. For more information, please see Using the ChangeGear Rest API > API Endpoints and Resources > Integration.

 

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