Problem Management Lookup Lists

The Problem > Lookup Lists component in Design Studio lets you create, edit, and delete lookup list records specific to the Problem application. Problem Management lookup lists define important criteria such as Categories, Summaries, Change types, Close types, and several others.

Using Problem Management Lookup Lists

You can customize lookup lists in Design Studio by modifying lookup list items.

The Problem Management Lookup Lists table below provides details on lookup lists.

Lookup List	Function
Impact	Identifies the impact of the request.
Urgency	Identifies the urgency of the request.
Priority	Identifies the levels of urgency of the request.
Close Type	Identifies the reasons for closing the request.
Types	Identifies the types of work required for the request.
Attachment Category	Identifies the categories that attachments can be associated with for Problems.