Removing an Action

Removing a Transition

To remove an transition, you only need to know the transition's name you are deleting.

In this scenario, we are removing the action "Defer," which, in the previous scenario, had the state that it usually lead to removed.

the state from which you will remove the transition and action
the target connection
the name of the action

For example, if you decide that newly submitted tickets cannot directly go from Submitted to Closed, you can remove the transition between those two states.

To remove a transition:

In Design Studio, click All Apps, or navigate to the desired app (i.e. Change), then select Workflows.
Select an existing workflow to modify. You can either create a copy of the workflow or open the workflow in Design Mode, then save it as a new workflow. If saving as a new workflow, name the workflow and click OK.
In the Left Panel under States, select a state, then click on the transition you wish to modify to view the three-dot menu. This scenario uses Defer.
Click the three-dot menu , then select the Delete option. The system prompts you to ensure that the selected connection is the one you are trying to remove. Click OK.
Click the three-dot menu next to the workflow name, then Publish the workflow.
Set the workflow as the default to see your changes.