Finding and Selecting Agents

Your organization may provide access to one or more agents in the Self-Service Portal (SSP). Agents help you complete tasks such as creating requests, checking status, or getting support.

To use an agent:

  1. Open the Self-Service Portal.

  2. Begin typing your request in the chat or input field.

  3. The system may automatically route your request to the most appropriate agent.

  4. If multiple agents are available, you can select one manually from the list.

  5. Once connected, Once you connect to an agent, you can begin interacting with it to complete your request.

    See Using Agents for more information.

Note:  If you do not see a specific agent, you may not have permission to access it.

 

 

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