Setting ChangeGear Preferences

You can change your Preferences by selecting the ChangeGear Settings icon located next to your user name. Settings that can be changed include grid options and your time zone preference.

Note: Depending on your role in ChangeGear, you may not have all selections in your preferences.

Grid Options

Grid options allow you to easily sort, filter, or view the records in the grid.

  • Show Group By Box - Allows you to group by column headers.

  • Show Filter Row - Allows you to view only records that match an entered filter.

  • Number of items to display per page - Control how many records are listed per page.

Time Zone

The Time Zone section allows you to specify your current time zone. Fields that display time values–such as ticket due dates–will display in your time zone.

Tip: You can preview your local date and time in the Preferences window after saving your changes.

Change Management

The Change Management section allows you to choose a default Change Mode when submitting change requests. The Change Mode determines the layout of the form that appears when creating a new change request. If this field is left blank, then ChangeGear will prompt you to select a Change Mode when creating a new request. For more information on Change Modes, see the Using Change Modes topic under RFC Creation and Management > The RFC Process.

Note: If your ChangeGear administrator has set a global default Change Mode, this setting will override it. If this field is left empty, then ChangeGear will fall back to the global default.

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