Overview of ChangeGear

ChangeGear uses a series of modules to help you organize and automate your organization's IT management life cycle.

Note: The modules you can access will depend on your privileges as a Staff or End User and the version of ChangeGear you are using. You may not have access to all the modules shown.

ChangeGear consists of the following modules:

  • The Incident Management Module

  • The Problem Management Module

  • The Service Requests Management Module

  • The Change Management Module

  • The CMDB Module

  • The Knowledge Base Module

  • The Reports Module