Overview of ChangeGear

ChangeGear uses a series of modules to help you organize and automate your organization's IT management life cycle.

Note: The modules you can access will depend on your privileges as a Staff or End User and the version of ChangeGear you are using. You may not have access to all the modules shown.

ChangeGear consists of the following modules:

• The Incident Management Module

• The Problem Management Module

• The Service Requests Management Module

• The Change Management Module

• The CMDB Module

• The Knowledge Base Module

• The Reports Module

 

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