Adding and Editing Change Windows

ChangeGear Web administration enables you to create and edit Change Windows.

To create and edit Change Windows in Design Studio:

  1. Navigate to ChangeGear Web > Administration > Design Studio > Change.

  2. Select the Change Windows component. The Change Windows Screen displays all change windows associated with the app (If you do not have the needed license, you will not see this option.)

  3. To add a Change Window, click the plus sign Picture 41 to open the slide-out editor.

-OR-

To edit a Change Window, hover over the existing Change Window in the grid to display the edit/pencil icon Picture 42 and delete Shape, square Description automatically generated icons, then click Picture 1 to display the corresponding slide-out editor and make changes as described in the next steps.

  1. Click the toggle to enable/disable the Change Window you are creating/editing.

  1. Enter the Nameand Description of the Change Window.

  1. Click Edit Recurrence(for existing Change Windows) or Make Recurring (for new Change Windows) to set the Start and End dates. If you don't want to include a specific time range, you can set the start and end dates and times to All Day by enabling the toggle.

  1. Make the window recurring, if appropriate (see Setting Up Recurring Change Windows and/or Blackout Periods).

  2. Review any tickets that will be affected by this new/edited Change Window (see Analyze the Impact of Modified Dates on Change Windows and Blackout Periods).

  1. Click OK to save the settings.

  2. The checkbox for Do not allow any tickets to be scheduled during this period is enabled by default.

    Note: If you disable the Do not allow tickets to be scheduled during this period option so that certain tickets can be scheduled during the set time period, you must define the conditions for that allowance. Furthermore, you must follow the condition format as follows: ([PriorityName] = X). For example, if you enter the condition as ([UrgencyName] = ‘1 – High’, only tickets with a designation of High priority will be allowed to be scheduled during the set time period. Only when the condition(s) is formatted properly, can you save it.

  1. Click the save icon to save the Change Window.

  1. Click X to close the slide-out editor and return to the grid.

 

See also: 

Add and Edit Blackout Periods

Setting up Recurring Change Windows and/or Blackout Periods

Analyze the Impact of Modified Dates on Change Windows and Blackout Periods

 

 

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